NEWARK, NJ – What was supposed to be a routine flight turned out to be a nightmare for some Virgin Atlantic passengers!
Summer is upon us and the thought of no air conditioning can be slightly terrifying. Being cramped in a small space under the same conditions can be even more terrifying. That was the case for 300 passengers on a Virgin Atlantic flight as they were stuck in the plane for hours with no air conditioning, food or water.
The flight was heading to Newark, New Jersey, from London, England, but was diverted late Tuesday night because of bad weather conditions, the airline said. Passengers found themselves aboard the plane in Connecticut until 1 a.m.
Passenger Beth Willan said it felt like 100 degrees in the plane as they waited on the tarmac at Bradley International Airport, where they landed at 8:20 p.m. To make their wait even more pleasant, Willan said the plane lost power at least three times, leaving passengers in darkness.
“It was like four hours on the ground without any air conditioning. It was crazy. Just crazy,” she said. “There were babies on the plane. And we are in dark and hot. You try to be patient but people were yelling and screaming.”
Willan and other passengers told CNN that at least three passengers passed out and had to be taken away in ambulances.
According to the airline, the holdup was due to a lack U.S. immigration officers. Apparently the airport was not accustomed to dealing with so many people. Must be a pretty small airport.
“Virgin Atlantic would like to thank passengers for their patience and apologize for any inconvenience cause,” a Virgin spokeswoman said.
Sounds like a pretty cliche and outdated statement. Passengers aren’t looking for a thank you. Virgin Atlantic needs to step up to the plate and offer a little more to those passengers.
“This is unforgivable,” said Willan. “Some of us have missed our connection flights. Many of us are trying to figure out how we are going to get home once we get to Newark.”
Patience is a virtue and a great quality to have. However, on a hot summer night with no air conditioning, patience may be a hard thing to find.